• Nestle buying its way out of trouble with UN? http://www.innercitypress.com/unhcr1nestle111509.html #
• Nestle creates PR disaster with mommyblogger summit: Says it will answer questions, but disappears instead: http://ow.ly/CSel #

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It seems that Nestle’s infant formula division employs tactics eerily similar to those used by their water bottling folks when confronted by inconvenient facts – including those that directly contradict the company’s own spin.

In the bottled water world, Nestle representatives have categorically stated they have never harmed a watershed or aquifer, yet a judge in Michigan clearly disagreed, and the company – faced with yet another losing effort in court – clearly agreed when they capitulated to a lower pumping limit in Mecosta County.

In other words, their representative lied, and it’s a pattern that plays out over and over.

In this case, it reared its head on a diastrous PR program aimed at promoting their products to “mommybloggers” who were wined and dined at a lavish seminar.

The Boycott Nestle Web site (focused on Nestle’s infant formula record [which is abominable]) recounted the whole sordid story:

But critics of the company countered that the event was a public
relations ploy in reaction to an ongoing boycott of Nestle for
marketing baby milk formula as a substitute for breast feeding in
developing countries.

In fact, before the trip, critics reached out to the bloggers invited to California and urged them to not go.

No one canceled.

As
the event got underway, the online conversation quickly turned into an
online battlefield. The company’s Twitter channel was so inundated with
anti-Nestle messages, and nasty accusations aimed at the attendees,
that it was essentially shut down. The company, caught off guard, let
the parents field questions aimed at executives until finally stepping
into the fray.

—Extract ends

I saw
several bloggers say they had been invited to the event and refused to
go. Not the same as canceling, but bloggers on the invitation list were
not all blind to the conflicts of interest in attending, even if
unaware of the boycott.

Nestlé is one of the
four most boycotted companies on the planet, according to an
independent survey, because it is found to be responsible for more
violations of the marketing standards for baby foods than any other
company.

The LA Times article is a little lazy
in characterising the posts to the #nestlefamily hashtag as
‘anti-Nestlé messages’ and ‘accusations aimed at the attendees’. The
vast majority of posts were raising concerns about Nestlé practices and
posting links to evidence (I became aware of the event through traffic
to our sites) and responding to specific requests from some attendees
for questions to put to executives, including the Chief Executive of
Nestlé USA.

Nestlé came online briefly and
offered to take questions. I offered to take part in a tweet debate
directly with Nestlé on behalf of Baby Milk Action, but this was not
taken up. Nestlé stayed on line for an hour or so, promising to come
back the next day to respond to questions, but did not.

The fact is Nestlé runs from fora where there are people with the knowledge to challenge its bland assurances that it markets formula ‘ethically and responsibly’ (a claim that the UK Advertising Standards Authority found to be untrue when Nestlé made it in an anti-boycott advertisement). It not only ran from the questions on Twitter, it now refuses to debate with Baby Milk Action, after we won a series of them from 2001 – 2004. Nestlé refused to attend a European Parliament Public Hearing in 2000, when UNICEF Legal Officer was present to address questions regarding interpretation of the marketing requirements Nestlé should be following (Nestlé claims its own interpretation is correct, while dismissing all others, including UNICEF). And Nestlé refuses to even set out its terms and conditions for participating in an independent expert tribunal into its policies and practices.

Nestlé prefers to direct people to its own website and provide written answers, but not defend them when these are scrutinised, perhaps hoping the majority will accept its assurances at face value. Those who do look closer generally come away more shocked and dismayed at Nestlé’s deceit as it tries to defend practices that contribute to the unnecessary death and suffering of infants.

Nestlé’s reticence to engage with informed critics can be understood given how its response to questions put by the PhD in Parenting blog has fueled concerns rather than dissuaded those looking at this issue. Nestlé’s answers have been posted in full on the blog, and can be found via:
http://www.phdinparenting.com/2009/10/03/follow-up-questions-for-nestle/

As is often the case, Nestlé’s attempt to divert criticism became a PR disaster and gave International Nestlé-Free Week a boost in the US in its third year. The week aims to encourage boycotters to do more and non-boycotters to do something to increase the pressure on Nestlé. Boycotting has forced some changes and greater involvement can only help. See: http://boycottnestle.blogspot.com/2009/10/boycott-successes.html

Nestle, as it has been noted, promised to address questions, but clearly never did – at least when those questions became uncomfortable.

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• Nestle shows "commitment to the Hispanic community" by opening Nestle water store in Bronx?? http://tinyurl.com/yfvebxc #

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• More on Nestle's (now) controversial plan to dig backup well in Guelph with little or no notice… http://tinyurl.com/yb5l3y2 #
• Producers of bottled water documentary "Tapped" suggest Nestle trying to limit distribution: http://ow.ly/Cej4 #
• RT @phylogenomics: Water found on moon – next up – Nestle to start bottling plant – "moon water makes you glow" #

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This statement from a Brookfield News Times interview with the makers of the bottled water documentary “Tapped” largely speaks for itself:

“A lot of major film festivals are sponsored by Nestle,” Soechtig said. “We were wondering why we weren’t getting into Cannes. We thought, is our film not good enough? Then we realized they have a hand in everything.”

Nestle asked the Hot Springs Documentary Film Institute in Louisiana to not show the documentary, the Louisiana State University of Shreveport student newspaper, The Almagest, reported. The screening board denied Nestle’s request.

“I can’t help but think if they tried to pull us out of one town, Nestle has tried to pull us out of others,” Soechtig said.

The corporations have put pressure on commercial distributors, Walrath said, so he and Soechtig are distributing the film independently.

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• Press Release: Maine says "no" to Nestle in Wells: http://ow.ly/BRiB #
• “The public trust is washing away faster than water can flow out of one of your bottles” (Nestle & poor public process) http://ow.ly/BRjc #

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From s Sacramento News & Review Editorial Piece:

Unfortunately, it doesn’t end there. Heads turned three days later when it was revealed that Smira had also taken a job working as a consultant for Nestlé Waters, the giant water-bottling company now building a bottling plant in south Sacramento.

So, uh … wait a minute.

There’s little doubt that Smira got the Nestlé job at least partially based on her political connections to the mayor. (Interestingly, he’s the one who greenlighted the water plant without a public hearing.) Like lobbyists, public-relations professionals use their connections to help them produce results for whoever they work for. That’s how it works.

But it’s weird to have key staffers (even volunteer ones) consider moving in and out of local public service this way, since a symbiotic relationship can develop between the two roles—and what’s good for the city is often not what’s good for an industry. That’s why there are anti-revolving-doors laws at the state and national level.

As the Smira case illustrates, it’s past time for Sacramento to take the revolving-door syndrome more seriously and strengthen existing laws that keep this tendency in check.

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Once again, Nestle Waters finds itself accused of poor public process – this time Nestle Waters of Canada is charged with hiding plans for a backup well from citizens. From the Wellington Advertiser:

The company announced its new plans for a well on Gil­mour Road at a public information session on Nov. 3 at Springfield Golf and Country Club on Gordon Street.

Yet several councillors took exception to advertising for the event, as well as letters sent to Gilmour Road residents, neither of which mentioned the plans for a secondary well. They say if that information was included, far more than a dozen people would have at­tended that meeting.

“The public trust is washing away faster than water can flow out of one of your bottles,” councillor Matthew Bul­mer said sternly. He agreed with fellow councillor Susan Fielding the ads were very “am­biguous” and said the letters to residents were even less helpful.

Letters were sent to Gil­mour Road residents the day before the meeting and neither the township nor the members of the newly established well protection committee – Bulmer, resident Dianne Paron, and Alan Dale of the Grand River Conservation Authority – were among the recipients.

“I’m concerned you’re trying to wiggle out of a very basic responsibility,” Bulmer said.

That Nestle stands accused of trying to sneak one past residents isn’t exactly news; they’ve been accused of the same thing in McCloud, Fryeburg, Sacramento, Mecosta County (MI), Florida, Wells/Kennebunk (ME), parts of Canada, and a whole host of other places.

While Nestle’s “good corporate citizen” routine is a regular part of its act, a closer look at the company’s actions belies the claim.

nestle waters, nestle bottled water, nestle waters canada, bottled water

• Year after laying off 80 workers, Nestle lays off 24 more in Calistoga, closes plant: http://tinyurl.com/y9zju52 #

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• Letter: Orland (CA) needs to hold onto its water, not sell it to bottler: http://bit.ly/3rLhJN #

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• More about Nestle "buying" influence in Sacramento – hires key mayor adviser: http://bit.ly/1uHC0i #
• Nestle uses questionable rapid permit program in Sacramento – can they do anything the without controversy? http://tinyurl.com/yzka6ef #
• More messiness surrounding Wells water ordinance (see what happens when Nestle comes to town?) http://tinyurl.com/ydcd98s #

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